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troubleshoot
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2020-04-06
Behind-the-Scenes Tech Team Ensures Continuity of Learning
Like students, faculty, and staff, the IT team is adjusting to new working conditions, yet the group remains resolute in its mission. Dahlia Bryan personifies what it's like for many members of the University community working from home. She's operating out of an attic office, flanked by her two young sons who are doing schoolwork. But when someone needing tech support calls, "I put my headset on and tell the boys that 'mommy has to work and to keep quiet,' but there are times when I know the people I'm talking with can hear them in the background." said Bryan.